How to order

Cancellation policy for Make-To-Order items and larger quantity order

The cancellation policy will vary depending on the products. For changing or canceling the orders, please contact PentaBase. Please note that changes or cancellations of the Customer´s order may not be accepted in certain cases.

Make-To-Order items

Many of PentaBase products are Make-to-Order items that are manufactured individually according to the customer´s specifications on size, reactions, etc. To ensure delivery of the desired products in the shortest lead time, we start production on the day of order acceptance for standard shipping date orders. any changes or cancellations of orders made after production commenced would cause substantial disruption to the production and as a result, incur significant costs.

Canceling orders is difficile because the production commenced on the day of order acceptance, however, we can accept cancellation within 2 hours of order confirmation.
Please note that canceling orders will not be accepted after 2 hours of order confirmation and after 3:30 PM (Monday to Friday) GMT+1, even though the cancellation is submitted within 2 hours of order confirmation. Excluding Saturday, Sunday, and Public Holidays, where the office is closed.

Special larger quantity orders

As confirmed upon placed order, cancellation of special larger quantity orders is not acceptable