All of our custom DNA oligos are designed and manufactured at our facilities in Odense, Denmark.
Our custom DNA Oligos can be ordered by sending us an email at email@example.com
We ship on dry ice.
Shipping costs depends on amount, carrier and destination.
All of our consumables are available for order by contacting firstname.lastname@example.org
If you have any questions or inquiries regarding our prices, you are welcome to contact us at email@example.com.
PentaBase is selling directly to Scandinavian customers, and have distributors for other countries. If we do not have a distributor in your location for a specific product, PentaBase will sell directly to you. Please contact us at firstname.lastname@example.org when ordering, or email@example.com for information.
You can see our distributors here.
Cancellation policy for Make-To-Order items and larger quantity order
The cancellation policy will vary depending on the products. For changing or canceling the orders, please contact PentaBase. Please note that changes or cancellations of the Customer´s order may not be accepted in certain cases.
Many of PentaBase products are Make-to-Order items that are manufactured individually according to the customer´s specifications on size, reactions, etc. To ensure delivery of the desired products in the shortest lead time, we start production on the day of order acceptance for standard shipping date orders. any changes or cancellations of orders made after production commenced would cause substantial disruption to the production and as a result, incur significant costs.
Canceling orders is difficile because the production commenced on the day of order acceptance, however, we can accept cancellation within 2 hours of order confirmation.
Please note that canceling orders will not be accepted after 2 hours of order confirmation and after 3:30 PM (Monday to Friday) GMT+1, even though the cancellation is submitted within 2 hours of order confirmation. Excluding Saturday, Sunday, and Public Holidays, where the office is closed.
Special larger quantity orders
As confirmed upon placed order, cancellation of special larger quantity orders is not acceptable